Terms and Conditions

These terms and conditions govern your access to and use of the Caesars Palace Casino website, your player account, and all related services including games, promotions, and payment features. By registering an account, accessing the platform, or using any part of the service, you are confirming that you have read and agree to these conditions of use.

This page sets out the main rules, rights, and responsibilities that apply when you use the casino. It is designed to create clear expectations on both sides - for you as a player and for us as the operator. Please take the time to read through it carefully before you start playing.

If you do not agree with any part of these terms, you should not register or continue using the platform.

Who Can Use Caesars Palace Casino

This platform is intended exclusively for adults. You must be of legal gambling age in your jurisdiction to register and play. In most regulated United States markets where this casino operates - including Michigan, New Jersey, Pennsylvania, and West Virginia - the minimum age is 21.

It is your responsibility to confirm that online gambling is permitted under the laws that apply to you. Caesars Palace Casino operates under valid licenses in regulated states, but access may be restricted depending on your location. The casino reserves the right to refuse service or limit access to players in certain regions.

If you are unsure whether you are eligible to play, we strongly recommend checking your local rules before registering.

Creating Your Player Account

When you register, you are required to provide accurate, complete, and current personal information. This includes your full legal name, date of birth, address, and contact details. Providing false or misleading information is a breach of these account rules and may result in your account being suspended or closed.

Each player is permitted to hold only one account. Duplicate accounts are not allowed. If you have a previous account with us, you should not open a new one - contact our support team instead.

Your account must be registered in your own name. You may not register on behalf of another person or allow anyone else to use your account for any purpose.

Identity Checks and Verification

Caesars Palace Casino may ask you to verify your identity, age, address, or payment method at any point during your registration or while your account is active. This is a standard part of operating a licensed online casino and helps us protect both you and the integrity of the platform.

Verification may involve submitting a government-issued photo ID, proof of address, or documentation related to your chosen payment method. We may also carry out checks through third-party identity verification services as part of our standard Know Your Customer process.

Delays in providing requested documents may result in temporary restrictions on your account, including limits on withdrawals or access to certain features.

Your Responsibilities as an Account Holder

You are responsible for keeping your login credentials private. This includes your username, password, and any security codes associated with your account. If you believe your account has been accessed without your permission, you must contact us immediately.

Your account is personal to you. It may not be shared with, transferred to, sold to, or used on behalf of any other person. Any activity that takes place through your account is your responsibility, regardless of who carried it out.

The casino is not liable for losses that result from unauthorized access caused by your failure to keep your account details secure.

Deposits, Withdrawals, and Account Balances

Caesars Palace Casino accepts a range of payment methods including Visa, Mastercard, Discover, PayPal, Trustly, and PayNearMe. All transactions are processed in United States dollars. Payment method availability, processing times, and applicable limits may vary depending on your location and account status.

Deposits are generally processed quickly, though some methods may involve short delays. Withdrawal requests are reviewed before funds are released. We may carry out reasonable checks as part of this process, particularly where large amounts are involved or where account verification is incomplete.

We reserve the right to place a hold on a withdrawal if there are outstanding verification requirements or if a transaction requires additional review. This is not done to create unnecessary delays - it is part of operating a secure and compliant platform.

Balances in your account are held for your use on the platform. They do not earn interest and are subject to the conditions set out in these terms.

Bonuses, Promotions, and Reward Credits

Bonuses and promotional offers available at Caesars Palace Casino are subject to specific terms that apply in addition to these general site terms. Before claiming any offer, you should always read the promotion-specific conditions carefully.

Certain games do not contribute toward wagering requirements. Baccarat, craps, roulette, and sic bo are excluded from bonus play. Only casino wagers count - sports bets do not apply.

You may only hold one active bonus at a time. Bonuses that are not completed within the stated validity period will be forfeited. Enrollment in Caesars Rewards is required to redeem reward credits.

The casino reserves the right to modify, suspend, or withdraw any promotion at any time. Bonus abuse - including patterns of play designed to exploit offers rather than engage with the platform in good faith - may result in bonus cancellation or account review.

Game Availability and Platform Access

Caesars Palace Casino works with a wide range of software providers including NetEnt, IGT, Playtech, Big Time Gaming, Hacksaw Gaming, NoLimit City, Yggdrasil, and others. The game library is subject to change. Titles may be added, updated, or removed at any time based on licensing agreements, regulatory requirements, or provider decisions.

We aim to keep the platform available and running smoothly, but we cannot guarantee uninterrupted access at all times. Scheduled maintenance, technical issues, or circumstances outside our control may occasionally affect availability. Certain games or features may also be restricted based on your location or the device you are using.

Fair Play and Prohibited Conduct

Using the casino platform means agreeing to engage with it honestly and in good faith. The following conduct is not permitted:

• Using false or borrowed identity information
• Attempting to manipulate games, systems, or outcomes through unauthorized means
• Using bots, scripts, or automated software to interact with the platform
• Engaging in collusion with other players
• Abusing bonuses or exploiting promotional offers in bad faith
• Filing false chargebacks or disputing legitimate transactions
• Using the platform for any unlawful purpose

Violations of these standards may result in bonus cancellation, account suspension, or permanent closure. Where applicable, we may also report activity to relevant authorities.

When the Casino May Take Action on Your Account

The casino reserves the right to limit, suspend, or close an account if we have reasonable grounds to believe that the platform rules have been broken, that verification requirements have not been met, or that the account is being misused in any way.

This may also include freezing a transaction for review, withholding a bonus pending investigation, or restricting access to certain features while a matter is being assessed. These measures are not taken lightly and are intended to protect the integrity of the platform and the interests of all players.

Where possible, we will communicate with you through your registered contact details if action is taken on your account.

Errors, Malfunctions, and Technical Issues

From time to time, errors may occur. These can include display issues, incorrect balance readings, game malfunctions, interrupted sessions, or pricing mistakes on bonuses or promotions. When this happens, the casino reserves the right to correct the error and address its consequences in a fair and reasonable way.

Winnings resulting from obvious errors - such as a bonus being credited incorrectly or a game displaying an incorrect payout - are not valid and may be reversed. We will always aim to handle these situations transparently and proportionately.

If you notice what appears to be an error, please stop playing and contact support rather than continuing to play on the assumption that the displayed outcome is correct.

Responsible Gaming

Gambling is entertainment. It is not a reliable way to make money, and no outcome is ever guaranteed. We take responsible gaming seriously and encourage all players to set personal limits and to stay in control of their play.

Tools such as deposit limits, session time-outs, and self-exclusion options may be available through your account settings or through our Responsible Gaming page. If you feel that gambling is becoming a problem for you or someone you know, please make use of these tools or reach out for support.

Caesars Palace Casino does not target minors in any way. If you believe a minor has accessed the platform, please contact us immediately.

Intellectual Property

The Caesars Palace Casino website - including its design, branding, written content, graphics, software elements, and all original materials - belongs to the operator or its licensors. These materials are protected by applicable intellectual property laws.

You may not copy, reproduce, republish, distribute, modify, or commercially exploit any part of this website or its content without prior written permission. Unauthorized use of our intellectual property may result in legal action.

Third-Party Providers and External Services

Some elements of the Caesars Palace Casino platform - including certain games, payment processing tools, and technical infrastructure - are provided by third-party companies. While we work with reputable partners, we cannot always control the availability or performance of external services.

Third-party providers operate under their own terms and conditions, and their services are subject to their own operational limits. The casino is not liable for disruptions or failures caused by third-party systems outside of our direct control.

Limitation of Liability

Caesars Palace Casino is not responsible for losses or damages arising from circumstances such as technical interruptions, server downtime, unsupported devices, third-party failures, force majeure events, or your own misuse of the service.

We are also not liable for losses caused by your failure to read and follow the terms and conditions, including the specific terms attached to bonuses or promotions. Our liability is limited to the extent permitted by applicable law in the regulated jurisdiction where you are playing.

No Guarantees on Availability or Performance

The casino website, games, and services are provided on an "as is" and "as available" basis. We do not guarantee that the platform will be available at all times, that it will be free from errors, or that every game or feature will function perfectly on every device or connection.

We will make reasonable efforts to maintain a high-quality experience, but players should understand that technical limitations and external factors can occasionally affect service.

Changes to These Terms

These conditions of use may be updated from time to time. When changes are made, the revised version will be published on this page with an updated effective date. Continued use of the platform after an update has been posted means that you accept the revised terms.

We encourage you to check this page periodically so that you are always aware of the current rules. If a change is significant, we may also notify you through your registered email or account notifications.

Related Policies and Pages

These site terms work alongside other important policies that form part of your agreement with Caesars Palace Casino. Depending on your needs, you may also want to review our Privacy Policy, Responsible Gaming page, Bonus Terms, AML and KYC Policy, and Cookie Policy. Each of these covers specific aspects of how the platform operates and how we handle your data, funds, and account.

Getting in Touch

If you have questions about these terms or about any aspect of using the platform, our support team is available to help. You can reach us through live chat on the website or by emailing support-nj@caesarssportsbook.com.

We aim to respond promptly and to handle all queries in a clear and helpful way.

These terms are here to make sure that using Caesars Palace Casino is a fair, clear, and structured experience for everyone. They set out what you can expect from us and what we ask of you in return. By continuing to use the platform, you confirm that you understand and accept these conditions. If anything is unclear, do not hesitate to reach out before you play.